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SIX RULES THAT SHOULD BE FOLLOWED BY THE OFFSHORE MERCHANT ACCOUNT PROVIDERS

Every good business man knows that the ultimate path to success in business is “Customer Satisfaction”. With out having satisfied customers your business will not be able to succeed, as after some time you will not have any customers. The offshore merchant account providers also know this fact very well. “Customer Satisfaction” is the only long – lasting factor that determines your success in business. Therefore, every business tries to get good “Customer Satisfaction” ratings.

There are several articles offering tips on how to achieve good “Customer Satisfaction” ratings. If your ratings are up then there is an increase in not only the customer retention but also the arrival of new customers. This happens because the satisfied customers will spread the word about your company’s good product or services to others.

This article gives you some tips on how to satisfy your customer. These are not like rules but they are just tips so that your customer will return to you to make another purchase. As a provider of “Offshore Merchant Accounts” you should carefully look into these points:

1)    People enter your company before wanting to do the Paperwork

All of us have lots of work to do such as proposals to submit, presentations to draft and documents to prepare, however if a customer will walk into your office your first priority should be to attend him, no matter how busy you are. Teach your staff how to receive customers and do business with them.

2)    Do not push the Customer to buy

If you are only physically present but mentally absent, then the customer feels even more insulted than you not being there at all. Therefore, though you have a million other things on your mind, you have to make your customer feel like they are the “customer of the day”. If they think that you are pushing them to buy then they will walk right out of your shop.

3)    Be Friendly

People like other people who are friendly. But customers demand you to be friendly. Do not get into any arguments with your clients or customers and make them feel that they are the King. Don’t ever point a finger at your customer.

4)    Do not leave any customer unattended

No matter how small a customer may be, attend to him with at most respect. Because one unsatisfied customer will lead to several more as the word spreads out.

5)    Don’t Use Fancy Language

Using the word “Plastic” instead of “Credit Card” will confuse your customers. Therefore, use simple language to communicate with your customers.

6)    Be Polite

Being polite with your customers will increase the chances of them coming back to you to purchase more. Using the phrase “There Ya Go” for “Thank You” will not amuse your customers. Also, don’t use “Uh – Uh” for “You’re Welcome”. Those are not polite words and the customer will be offended and never come back.

Always, remember that “Customer Is the King”.

Contact one of our helpful account representatives to assist you in the setup of a high risk merchant account or offshore merchant account for a high risk merchant.