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What is a Chargeback?

It is very important to have any transaction with a cardholder verified – either with an authorization in writing or a proof of delivery. When a “clear copy requests” clears, the cardholder might say it wasn’t them and without some sort proof purchase and delivery  the processor  could be liable for the dollar amount of the transaction.

MasterCard, Visa, Discover, American Express do not guarantee the transaction if there is a lack of a face to face contact  even if initially it was approved by the bank. Bottom line, the bank would only approve the transaction if the merchant sees the card and has a written signature. This information is set forth to explain to you that banks will review transactions individually even if it is an internet transaction. This can become tricky for a merchant using a high risk merchant account.

We can assist in attempting to reverse a charge back by reviewing and analyzing information that was provided by the consumer and through our transaction management system. OffshoreMerchants.net always tries to deliver value in merchant services.

Contact one of our helpful account representatives to assist you in the setup of a high risk merchant account or offshore merchant account for a high risk merchant.