Asking for references while choosing a
HIGH RISK POS system
While selecting a point
of sale system, it is always better to
the salesperson to give references so
that you get the opportunity to talk to
a person who has first hand experience
of using the product. Taking time out to
contact the references and enquire about
the product not only helps in selecting
the right system but also keeps you away
from a number of problems.
Apart from asking the
salesperson for references of businesses
that work on the same lines as yours,
also ask for references of businesses
that have addressed issues successfully,
the issues being starting a restaurant
or switching from cash registers. By
talking to references, a trader will be
in a position to determine of the POS
firm has kept their sales promise or
References need to be
asked the following questions –
Have other POS solutions been used?
The reason behind asking
this question is that if the references
have operated and owned a single POS
solution, they have nothing for
evaluating their experiences with. These
references could be getting the worst
services available without their
knowledge or realization. References
that have utilised services of many POS
solutions will provide better
What was the reason behind
purchasing this point of sale
You can learn about thing
that should not be done while purchasing
a POS solution. It always helps to talk
to someone with equivalent business
issues who have found a POS system that
fits their needs the best.
Did the point of sale deliver
according to expectations?
It is best to choose a
firm that lives up to its words than the
one that does not.
What specific feature is best liked
about the POS?
It is always nice to have
features but almost all POS systems have
similar features available. The thing
that matters is good support and service
which cannot be found easily in this
business. If the reference says that the
best feature is the firm’s service, then
you have just found yourself a good
What are the issues that have been
faced with the POS?
It is essential to know
if the issues faced by the reference
were just minor ones or were there major
faults in the software which prevented
the reference from doing fundamental
How were the issues addressed by the
A firm that quickly
responds to an issue indicates that this
firm provides great service. Hence, the
response time of the company needs to he
asked as well as what actions were taken
to resolve the issue.
Rank the sales expectation on a
scale of 10.
This gives the confidence
whether the words of a salesperson can
be trusted or not. Ensure that the
reference’s expectations from the end
product were met after they began using
Rank the service experience on a
scale of 10.
Since service is very
important, it is essential to get a good
score for this question. Contact
one of our helpful account
representatives to assist you in the
high risk merchant account or
offshore merchant account for a
high risk merchant.